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8up8 built this Privacy Policy so you know exactly what data we collect when you use your account, how we store it, and what choices you have. Access to our platform depends on your local law and eligible regions — and wherever you connect from, these rules apply consistently to your account.
When you open an account on 8up8, we collect the information you provide during registration — your name, contact details, and the payment method you choose to connect, whether that is Nagad, Upay or another supported wallet. We also collect technical data generated by your session: device type, browser version, IP address and the pages you navigate inside the lobby. This data lets us keep your account functional, process transactions accurately and respond to your support requests without delays caused by missing context. We do not sell your personal data to third parties. We share information only where it is required to process a transaction through a payment rail like Nagad or Upay, to comply with a legal obligation applicable to the eligible regions we serve, or to defend our platform against fraudulent activity. Data retained in your account record — including transaction history and login logs — is kept for the period required by our operational and legal obligations, after which it is deleted or anonymised. You can review the specific data fields held in your account by opening the account settings area and following the identity section shown there.
This policy applies to data you share directly with 8up8 through account creation, wallet linking and support contact. It does not extend to third-party services you reach through links on our site. Each area below clarifies the boundary so you know what we control and what falls under another party's terms.
Every login event, session token and account-setting change on 8up8 falls inside this policy. We record these actions to keep your account secure and to restore continuity if you switch between mobile and desktop during a session.
When you link Nagad or Upay to your account, 8up8 records the transaction reference and amount for your history. The payment processor handles the actual transfer under its own privacy terms; we receive only the confirmation data needed to update your wallet balance.
Cookies placed during your visit — for session continuity, lobby state and analytics — are covered by this policy. You can manage cookie preferences from your browser settings at any time, though disabling some cookies may affect how the lobby loads on your device.
Game studios whose titles appear in our lobby, and external links we may include, operate under their own privacy policies. 8up8 does not control how those parties handle data; we recommend you review their terms separately before sharing personal information with them.
You hold several practical choices over the data 8up8 holds for your account. Start by opening the account settings area on mobile or desktop — the identity and security sections there show the personal details currently associated with your profile, and you can submit a correction directly through the form shown. If a detail needs updating but the form does not cover it — for example, a registered phone number tied to your Nagad wallet — contact our support team through the published route and we will process the change once we can verify your identity. You also have the right to ask what categories of data we hold for your account. Send the request through support with your registered contact detail and we will respond with a summary. If you decide to close your account, data retained for legal and operational reasons stays on record for the required period, but your active profile is deactivated. Eligibility for any of these steps depends on local law and the eligible regions we currently serve.
Open account settings and navigate to the identity section. The fields shown there reflect the personal details currently held against your profile. If anything looks incorrect, use the edit option on that screen to flag the discrepancy.
Minor details — display name, email address — can be updated directly in account settings. For contact details linked to a payment wallet like Nagad or Upay, raise a support request so our team can verify the change safely before updating the record.
Send a data enquiry through our published support route with your registered contact detail. We will respond with a summary of the data categories held for your account, subject to any legal restrictions applicable to your region.
If you choose to close your 8up8 account, contact support to initiate the process. We deactivate your active profile promptly; transaction records and legal-obligation data are retained for the period required before deletion or anonymisation.
If you have a question about how your data is handled, want to raise a correction or need help finding information in your account, these are the routes we publish for privacy-related contact. Use the route that matches how you normally access your account.
Open the chat icon from any page on 8up8 while you are signed in. State your account-related question clearly and our team will address it. This route is suited to questions about account data, session records or wallet transaction references.
Send a written privacy request to the support email address listed in the contact section of our site. Include your registered account detail so we can locate your record. Written requests work well for data summaries, correction requests and account-closure enquiries.
The help section inside your signed-in account area covers common privacy questions — cookie management, transaction history access and identity-field corrections. Check there first; if your question is not answered, escalate through live chat or email.
Data security on 8up8 is handled through a combination of access controls, session management and transaction verification. We do not store payment credentials — when you use Nagad or Upay, the wallet confirmation reference is what reaches our system, not your full payment account details. Your account password is stored in hashed form and never visible to our team. If you believe your account has been accessed without your permission, change your password immediately from account settings and contact support through the published route.
We use session cookies to keep your lobby state consistent as you move between game categories on mobile and desktop. Analytics cookies help us understand which pages load slowly on certain devices. You can clear or block cookies from your browser settings; some lobby features may behave differently if session cookies are disabled.
Password storage is hashed. Login events are logged with device type and IP address so unusual access patterns can be flagged. If you sign in from a new device, review recent account activity in the security section of your settings to confirm the session was yours.
Transaction records — including Nagad and Upay payment references — are kept for the period required by our operational and legal obligations. When that period ends, records are deleted or anonymised. Active account data is retained as long as your profile remains open.
When we update this Privacy Policy, the revised version is published on this page with the effective date noted at the top. Continued use of your 8up8 account after a policy update means you have reviewed the revised terms. If you disagree with a change, contact support or close your account before the effective date.
These are the questions we hear most often about how 8up8 handles your personal data, what rights you hold and how to act on them. If your question is not here, reach our support team through the published routes above.
We collect the details you enter during registration — name, contact information and the payment method you link, such as Nagad or Upay. We also record technical session data: device type, browser and IP address. This information is used solely to run your account and process transactions.
We share data only where necessary — to process a payment through a wallet like Nagad or Upay, to meet a legal obligation in eligible regions, or to protect the platform from fraudulent activity. We do not sell your personal information to any third party for marketing or commercial purposes.
Open account settings on the 8up8 site — the identity section shows the personal details associated with your profile. For a broader summary of data categories we hold, send a written request through our support email with your registered contact detail and we will respond accordingly.
Yes. Minor details like your display name can be updated directly from account settings. If you need to change a contact detail linked to your Nagad or Upay wallet, raise it through support so our team can verify the change before updating the record on your profile.
Transaction references — including Nagad and Upay payment records — are retained for the period required by our operational and legal obligations in the eligible regions we serve. Once that period ends, records are deleted or anonymised. You can view your recent transaction history inside your signed-in account area.
When you request account closure through support, your active profile is deactivated. Transaction and legal-obligation data is held for the required retention period before deletion or anonymisation. Access to platform services ends at the point of deactivation, subject to your local law and eligible region rules.